Lagos State Consumer Protection Agency (LASCOPA)
In a
major win for consumer rights, the Lagos State Consumer Protection Agency (LASCOPA)
has facilitated the recovery of over ₦200 million in credit adjustments for
electricity consumers across the state.
The
financial recovery was achieved through LASCOPA’s ongoing monthly Stakeholders’
Parley with the state’s primary electricity distribution companies (DisCos),
Eko Electricity Distribution Company (EKEDC) and Ikeja Electric.
The
initiative has directly impacted and resolved grievances for more than 10,000
Lagos residents facing systemic billing issues.
The
monthly parley serves as a direct intervention platform where consumers,
service providers and regulators confront critical sector challenges. Key
issues tackled during these sessions include, estimated billing discrepancies
and overcharging, metering delays and distribution faults and customer service
failures and slow dispute resolution.
Speaking
on the impact of the initiative, the General Manager and Chief Executive
Officer of LASCOPA, Afolabi Solebo, Esq., emphasized that the engagements
reflect the agency’s unwavering commitment to fair play.
“This
engagement reflects the Agency’s unwavering commitment to fostering
constructive dialogue between consumers and electricity distribution
companies while ensuring that complaints are resolved through transparent,
fair, and efficient mechanisms,” Solebo stated.
According
to him, the programme has empowered thousands of consumers with valuable
information on their rights and responsibilities, dispute resolution processes,
energy conservation and the various channels available for lodging complaints
and seeking redress.
Solebo
noted that sustained collaboration among regulatory agencies, utility
providers, and consumers remains vital to strengthening consumer confidence,
promoting accountability, and enhancing service delivery across the electricity
sector.
He
commended EKEDC and Ikeja Electric for their continued partnership and
willingness to engage directly with consumers, describing the initiative as a
practical example of stakeholder collaboration in the public interest.
The
General Manager disclosed that the Stakeholders’ Parley holds on the last
Wednesday of every month with EKEDC and on the last Thursday of every month
with Ikeja Electric, providing consumers with regular opportunities to
interact directly with service providers and relevant stakeholders.
He
encouraged electricity consumers across Lagos State to report service-related
complaints through LASCOPA’s online and offline complaint channels. He also
urged consumers to remain informed about their rights and obligations, promptly
report grievances through appropriate channels, and actively participate in
stakeholder engagements aimed at strengthening consumer protection and
improving electricity service delivery.
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